Allgemeine Geschäftsbedingungen (AGB)

The following information and conditions regulate the contractual relationship between you and the Hotel Heymann Kaiserslautern.
1. Agreed option times are binding for both contractual partners. The hotel reserves the right to rent the reserved rooms to other parties after the option period has expired.
2. Booked hotel rooms are available to the guest from 12:00 on the day of arrival until 11:00 on the day of departure. Unless an arrival time has been expressly agreed, the hotel reserves the right to otherwise allocate booked hotel rooms after 6 p.m.
3. The service recipient does not acquire the right to be provided certain hotel rooms. If, for whatever reason, agreed rooms are not available, the hotel is obliged to take care of replacements outside the house, insofar as this is reasonable.
Cancellation by the customer, rebooking
For changes or cancellations of booked hotel rooms that can only be recognized in writing and are only valid if they have been confirmed to you in writing by the hotel, the following will be charged:
Single bookings:
• Up to 2 days before arrival, free of charge, then 80% of the total booking.
Group bookings from 5 booked rooms:
• From the 30th day to the day of arrival or in case of no-show 80% of the total booking.
The hotel endeavors to reassign unused rooms to the extent possible to avoid breakdowns. Until the contractually agreed rooms are allocated, the customer must pay the calculated amount for the duration of the contract and taking into account the aforementioned cost regulation.
The hotel's invoices are payable without deduction within 5 days of the invoice date.

 

If the period between the conclusion of the contract and the provision of services exceeds 6 months, the hotel reserves the right to make price changes without prior notice.
Changes in VAT are made in favor of or at the expense of the service provider regardless of the time of the conclusion of the contract. All prices are in euros and include VAT.
The place of performance and jurisdiction is the seat of the hotel.

Warranty, liability
If an offered service is not provided or not performed in accordance with the contract, the customer can request remedial action within a reasonable time. The hotelier can also remedy the situation by providing an equivalent or higher replacement service. He can refuse the remedy if it requires a disproportionate effort.

The contract is concluded when the hotel confirms the order with the customer (uniform name for: customer, organizer, guest, etc.). Only these terms and conditions are part of the contract; any terms and conditions of the customer are not recognized; they apply to all of the hotel's services, in particular to the provision of hotel rooms (hereinafter referred to as: service provision).

If a third party has ordered for the customer, he is liable to the hotel with the customer as joint debtor. The hotel can request a reasonable advance payment from the customer and / or from the third party. Subletting or subletting requires the written consent of the hotel.

The customer shall be liable to the hotel for any damage or loss that occurs during the term of the contract, unless the damage is the responsibility of the hotel or was caused by a third party and the third party actually provides compensation, which must be proven by the customer.